RETURN AND REFUND POLICY

At TodoBebe, we want you to shop with complete confidence. If you are not completely satisfied with your purchase, we are here to help.

30-day return policy

You can request a return or refund within 30 days of receiving your order.

Refund or replacement

We will gladly offer you a refund or replacement if:

The item arrives damaged or defective.

You receive the wrong item.

The item is significantly different from its description.

The package is lost during transit and the shipping company confirms it.

To process your request, please contact us with:

Your order number
Photos or videos of the issue
A brief description of the issue
Non-returnable items

For hygiene and safety reasons, the following items cannot be returned unless they are damaged or defective:

Used products
Items without original packaging
Personalized items
Clearance or final sale items
Change of mind

If you wish to cancel your order, please contact us within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.

Returns

Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.

Refund processing

Once your refund request is approved, it will be issued to your original payment method within 5 to 10 business days, depending on your bank or payment provider.

Late or missing refunds

If you have not received your refund after the stated processing time, please contact your bank or payment provider first. If you still need help, contact our support team.

Contact us

If you have any questions about returns or refunds, please contact our customer support team through our Contact page.